Shipping policy

We ship to the US, Mexico and Canada. We do not ship to APO/FPO post office boxes and P.O. Box Addresses.

For all standard shipping methods, please allow 7-10 business days for delivery.  Additional shipping methods are offered at the time of checkout.  Once an item ships, you will receive an email confirmation with tracking information.

Once an order is submitted, it is sent to our warehouse to be processed. Unfortunately, we cannot change or update your order. However, if the order has not shipped, we may be able to cancel the order and refund your payment. You may then place a new order for the items you want. If you want to add an item, please place another order. Please send an email to triplescoopindustries@gmail.com to check order status.

Shipping cost is calculated at checkout and based on the shipping method, size and weight of the shipment, and shipping destination.  You may view shipping cost from your cart prior to placing your order.

Returns

We want you to be 100% satisfied with your purchase. If, for any reason, you are not completely satisfied with your purchase from Triple Scoop Industries, Inc. you may return your item(s) to us within 30 days of receipt for an exchange or refund of the purchase price (less the shipping and handling charges)

How do I return an order?

You can return your item to our Returns Center at the address below:
Triple Scoop Industries, Inc - Consumer Service
22072 Ironbark Lane:
Lake Forest, CA 92630
Attn: RETURNS

To ensure prompt processing, we recommend using a trackable shipping method and including a copy of the packing slip or the customer receipt. If you do not have a copy of your packing slip, please enclose a note with your reason for return.

I've returned my item. How soon will I receive my refund?

Refunds on returned item(s) will be issued in the same payment form as tendered at the time of purchase and should be appear as a credit in your account within 1 – 2 billing cycles.